Relay42 Users’ Privacy Policy

(Last updated: 30/09/2021, version 1)

Relay42 is a channel orchestration platform. It holds the customers’ CRM/prospect data, and the users (our customers’ employees) can create journeys to target their consumers at the moment that is most relevant. The result could be to trigger a conversion or send a person to a list for activation on Google side.

This Privacy Policy applies exclusively to the users of the Relay42 platform, available at the address Relay42 is the data controller for the processing of users’ personal data.

For the purpose of this Policy, the definition of ‘personal information’ is information which relates to and can identify a living individual.

What information do we collect and how do we protect it?
As a user of our services, you provide us with specific types of personal data, which might include your name and last name, and your business email address. We need to process such data in order to grant you access to our platform, and allow you to use our services.

As a user you can also choose to login in our platform directly through Google sign-in; in such cases, we will only process your Google user data according to the content of this policy and in line with the principle of data minimization.

In addition to the above, we collect usage data from your use of the Relay42 platform in order to improve your experience with our services and to investigate potential bugs/errors you might experience when using our platform.

When you work on the Relay42 platform your activities are automatically logged by our systems. In this log we store every change a user does in the system. The access to the log is restricted; the log is available only to specific employees in our organization based on their role, and only on a need basis, which cases might be for example: when an investigation on the log is requested for security/compliance reasons, or if an investigation is necessary in order to back-track why certain errors occur.

The legal basis for processing your personal information in the way described above, is that the processing is necessary for the performance of a contract between Relay42 and your employer.

Any data about your Relay42 account is only stored in the Relay42 platform, which is hosted in our Amazon AWS Cloud, located in Ireland. Your data is only processed within the EU, and is not shared with any third parties.

We will not store your personal data longer than necessary in order to achieve the purposes described within this privacy notice, unless we are legally obliged to do otherwise.

Relay42 is committed to the highest security standards in the industry and is both ISO 27001 and ISAE 3000 Type II certified. This is to certify that Relay42 is following the best practices regarding information and data security policies and have the most efficient processes in place to proactively identify security vulnerabilities and to protect your personal data.


Your Privacy Rights
As a data subject under GDPR, you have the following rights in relation to your personal data:
• The right to request access to your personal data;
• The right to rectify your personal data;
• The right to request the erasure of your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information;
• The right to port your personal data (portability right);
• The right to restrict the processing of your personal data;
• The right to object to the processing of your personal data.

To request access to personal data that we hold about you, or to request the satisfaction of any of the rights listed above, please contact the following address: